The Front Office Agent welcomes guests, manages check-in and check-out, processes payments, answers enquiries, handles room and reservation requests, and coordinates with housekeeping and other departments. Candidates should have previous hotel front-office or customer-service experience, good English communication skills, a professional appearance, basic computer knowledge, and strong attention to detail. Knowledge of Opera or another property-management system is advantageous. The role requires a friendly, confident and service-focused attitude, flexibility to work shifts, weekends and public holidays, and the ability to remain calm while resolving guest concerns. Experience in a luxury hotel and knowledge of additional languages are valuable.
Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark five-star property located in Dubai Marina. Operating under Marriott International’s Luxury Collection brand, the hotel is known for refined hospitality, stylish accommodation, restaurants, bars, wellness facilities and highly personalised guest service. Its reputation is built around combining local character with international luxury standards. The property attracts leisure travellers, business guests, long-stay visitors and high-profile clientele, creating a multicultural and fast-paced working environment. Employees typically work within structured Marriott service standards and have access to opportunities across the wider hotel group. Front-office team members are expected to provide warm, discreet and efficient service while representing the hotel’s premium image throughout every stage of the guest journey.
Although the UAE is not an island, Dubai offers a coastal lifestyle with beaches, waterfront districts and excellent employment opportunities in hotels, restaurants, tourism, retail, aviation and events. The culture blends Emirati traditions with a large international community; modest dress and respectful behaviour are expected in public and religious settings. Dubai provides modern transport, extensive shopping, dining and entertainment, although housing and summer conditions can be demanding. Most expatriate employees require employer-sponsored residence and work visas. The employer usually arranges the work permit, medical examination, Emirates ID and residence processing, while employees should confirm accommodation, transport, insurance, airfare and probation terms before accepting an offer. Bring verified qualifications and passport documents, and budget for initial expenses. Abu Dhabi and other emirates also offer hospitality roles, often with accommodation and staff benefits.
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