Quality Assurance Executive

Job Description

The Quality Assurance Executive supports the hotel in maintaining Marriott and JW Marriott service standards across departments. Requirements typically include hospitality experience, strong knowledge of quality audits and guest-service procedures, excellent communication skills, attention to detail, and proficiency with Microsoft Office and hotel systems. The candidate is expected to conduct inspections, review guest feedback, identify service gaps, prepare reports, coordinate improvement plans, and follow up with department leaders. The role requires professionalism, confidentiality, analytical ability, and confidence when coaching colleagues or recommending corrective actions. A hospitality diploma or degree and experience in a luxury hotel or quality assurance environment are usually preferred.

Company Info

JW Marriott Marquis Hotel Dubai is a luxury five-star property operated by Marriott International, one of the world's largest hospitality companies. Located in Business Bay, Dubai, the hotel is known for its distinctive twin-tower design, extensive accommodation, restaurants, lounges, meeting facilities, spa, fitness amenities, and high-volume international guest operation. JW Marriott is Marriott's luxury brand, emphasizing refined service, wellness, thoughtful experiences, and consistently high standards. Employees typically work in a multicultural environment with structured operating procedures, brand training, and opportunities to progress within Marriott's global hotel network. Compensation packages in Dubai may include accommodation or housing support, transportation, meals, medical insurance, annual leave, and travel benefits, although these depend on the employment contract and grade.

Destination Guide

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest number of hospitality, tourism, retail, aviation, and business opportunities. The culture combines Islamic traditions, Emirati heritage, and a highly international population. Respectful dress and behavior are expected, particularly in public and religious settings. Dubai offers modern apartments, restaurants, beaches, shopping, nightlife, and reliable public transport, although rent and summer heat can be significant considerations. Most foreign workers require employer-sponsored residence and work visas; the employer generally arranges entry permits, medical checks, Emirates ID, and residency processing. Candidates should verify salary, accommodation, transport, insurance, leave, probation, and visa terms before relocating. A valid passport, authenticated documents where required, and a signed employment offer are normally needed.