Guest Experience Manager

Job Description

The Guest Experience Manager leads the hotel’s guest-relations function, ensuring visitors receive warm, personalised and efficient service throughout their stay. Requirements typically include hospitality or hotel operations experience, strong communication and problem-solving skills, confidence handling guest concerns, and the ability to coordinate effectively with Front Office, Housekeeping, Food and Beverage, and other departments. Familiarity with Marriott service standards and hotel systems is advantageous. The successful candidate is expected to be professional, approachable, organised and commercially aware, while maintaining high standards of service, responding promptly to feedback, supporting loyalty-program members, and coaching colleagues. Flexibility to work varied shifts, weekends and public holidays is generally required.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium and select-service brands. Its brands include Marriott Hotels, The Ritz-Carlton, Westin, Sheraton, W Hotels, St. Regis and many others. Marriott focuses on creating welcoming guest experiences, developing its associates and maintaining consistent service standards across its global properties. The company is also known for its Marriott Bonvoy loyalty programme, which connects guests with accommodation, dining and travel benefits. Melbourne Marriott Hotel operates within this international network and serves business and leisure travellers in central Melbourne. Employees typically work in a diverse, service-oriented environment with opportunities for training, internal mobility and career progression across hotel departments and destinations.

Destination Guide

Australia is a large island country with strong employment opportunities in hotels, restaurants, tourism, events and customer service, particularly in Melbourne, Sydney, Brisbane, Perth and resort regions. Workplace culture is generally professional but informal, with emphasis on teamwork, direct communication, punctuality and responsible service. Melbourne offers excellent dining, arts, sport and public transport, although rent and living costs can be high. Employees should be prepared for varied hospitality shifts, including evenings, weekends and holidays. Visa options may include a Working Holiday visa for eligible nationalities, employer-sponsored skilled pathways, or other temporary work visas; eligibility depends on age, occupation, nationality and qualifications. Before relocating, check current Australian Department of Home Affairs requirements, arrange health insurance, confirm accommodation and understand tax and superannuation obligations. Australia is not a single resort island, but its coastal lifestyle, beaches and diverse regional destinations are major attractions.