The Guest Experience Expert supports daily operations in the Executive Lounge, welcoming guests, handling check-in and check-out assistance, serving refreshments, responding to requests, and maintaining a polished lounge environment. Candidates should have strong communication and customer-service skills, a friendly and professional manner, and the ability to work independently and as part of a team. Previous hotel, lounge, or hospitality experience is helpful but may not be essential under the i-Job Program. The role requires attention to detail, basic computer skills, good personal presentation, flexibility to work shifts, weekends, and public holidays, and the ability to serve an international clientele. Fluency in English is expected; additional languages are advantageous.
Singapore Marriott Tang Plaza Hotel is a five-star Marriott International property located on Orchard Road, Singapore's major shopping and lifestyle district. The hotel offers guest rooms and suites, restaurants, banquet and meeting facilities, a fitness centre, and an Executive Lounge serving business and leisure travellers. Marriott International is one of the world's largest hotel companies, operating a broad portfolio of well-known brands across many countries. The company is recognised for structured training, internal career opportunities, service standards, and a global workplace culture. Employees at the Singapore property work with guests from diverse backgrounds and collaborate across front office, food and beverage, housekeeping, events, and other hotel departments. The hotel can provide valuable experience for people beginning or developing careers in luxury hospitality, guest relations, and international hotel operations.
Singapore is a compact, highly connected island city with opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology, and healthcare. Hospitality work is multicultural and service-focused, with English widely used alongside Mandarin, Malay, and Tamil. Life is convenient and generally safe, with excellent public transport, modern healthcare, shopping, parks, and varied food options. Housing can be expensive, especially near central areas such as Orchard Road, so many workers share apartments or live farther from the city centre. Singapore is hot and humid year-round, with frequent rain. Foreign applicants normally need an employer-sponsored work pass; eligible professional roles may use an Employment Pass, while service positions commonly require an S Pass or Work Permit subject to government criteria, salary thresholds, quotas, and levies. Secure the approved pass before relocating, and budget for deposits, transport, insurance, and initial living expenses.
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