The Reservations Agent manages guest room bookings, amendments, cancellations, payment details, and pre-arrival requests while ensuring accurate information in the hotel reservation system. Candidates typically need a high school diploma or equivalent, previous reservations, front-office, customer-service, or hospitality experience, and good English communication skills. Familiarity with hotel systems, telephone etiquette, email handling, and basic computer applications is valuable. The role requires strong attention to detail, organization, professionalism, and the ability to remain calm during busy periods. Candidates are expected to deliver warm, accurate, and efficient service, promote suitable room options and hotel facilities, coordinate with other departments, and follow Marriott and property standards. Availability for rotating shifts, weekends, and public holidays is normally required.
Four Points by Sheraton Boracay is a Marriott International hotel located on Boracay Island in the Philippines. The property combines the relaxed character of a beach resort with the dependable service standards associated with the Four Points brand. It offers guest accommodation, dining, leisure facilities, meeting or event services, and access to Boracay’s beaches and water activities. Four Points hotels generally focus on approachable hospitality, comfortable stays, local experiences, and practical amenities for both leisure and business travelers. As part of Marriott International, the property operates within a global hospitality network that provides structured training, service procedures, and potential career mobility across hotels and countries. Employees are expected to demonstrate genuine guest care, teamwork, integrity, and consistency while supporting a busy resort operation.
Boracay is one of the Philippines’ best-known resort islands, famous for White Beach, sunsets, diving, sailing, and a lively tourism economy. The largest job opportunities are in hotels, restaurants, reservations, front office, housekeeping, transport, tour operations, wellness, and water sports. Local culture is friendly and community-oriented, with Filipino hospitality, English widely used in workplaces, and strong traditions around family, food, and festivals. Lifestyle is tropical and social, but seasonal: peak periods can be busy, while off-season work may be quieter. Accommodation and daily expenses can be higher than in many provincial areas. Filipinos can relocate freely within the country, subject to normal employment requirements. Foreign nationals must secure an employer-sponsored Alien Employment Permit and appropriate work visa, commonly a 9(g) pre-arranged employee visa; working on a tourist visa is not permitted. Employers should confirm current immigration rules before relocation.
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