The Guest Service Agent – Club Lounge welcomes and assists hotel guests, manages lounge check-ins, provides information, handles requests, coordinates with other departments, and supports food and beverage service during lounge hours. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, and good English; knowledge of additional languages is advantageous. The role requires excellent attention to detail, confidence dealing with VIP guests, computer literacy, and the ability to work shifts, weekends, and public holidays. The successful candidate is expected to deliver warm, personalized service, protect guest privacy, resolve concerns promptly, and consistently follow Marriott and Sheraton service standards.
Sheraton Imperial Kuala Lumpur Hotel is a luxury city hotel located near Kuala Lumpur’s major business, shopping, and cultural attractions. It operates under the Sheraton Hotels & Resorts brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel offers guest rooms and suites, restaurants and bars, meeting and event facilities, recreational amenities, and club-level services for business and leisure travelers. Employees work in an international environment with established service standards, training opportunities, and access to Marriott’s global hospitality network. The property serves corporate guests, tourists, groups, and local events, making polished communication, teamwork, and reliable service particularly important. Benefits may include meals, uniforms, staff rates, training, medical coverage, and service charge, depending on employment terms.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, especially in hotels, resorts, restaurants, events, and tourism services. Kuala Lumpur is a multicultural, modern city with efficient public transport, shopping, nightlife, and a generally affordable lifestyle compared with many international cities. English is widely used in hotels, while Malay, Mandarin, and Tamil are valuable additional languages. Island destinations such as Langkawi and parts of Sabah provide a more relaxed resort lifestyle but can have higher living costs and fewer year-round jobs. Foreign workers generally need an employer-sponsored work permit and must meet Malaysian immigration and employment requirements; working before approval is not permitted. Candidates should confirm salary, accommodation, service charge, medical benefits, and permit sponsorship before relocating. Housing near central Kuala Lumpur is convenient but more expensive than suburban areas.
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