The Captain supports the restaurant or food-and-beverage team by supervising daily service, allocating sections, welcoming guests, taking orders, coordinating with the kitchen, checking presentation and maintaining service standards. Candidates are generally expected to have previous experience in hotel or restaurant operations, good knowledge of food and beverage service, and confident communication skills in English and Bahasa Indonesia. The role requires strong customer-service ability, attention to detail, personal grooming and the flexibility to work shifts, weekends and public holidays. The successful candidate should remain calm during busy periods, coach junior team members, handle guest requests professionally and follow Marriott and Four Points by Sheraton standards for hygiene, safety and service quality.
Four Points by Sheraton Medan is a Marriott International hotel serving business and leisure travelers in Medan, North Sumatra. The property combines practical, comfortable accommodation with approachable dining, meetings and events, and the friendly, uncomplicated service associated with the Four Points brand. As part of Marriott’s global hotel network, it operates with established standards covering guest care, food safety, teamwork, inclusion and professional development. Employees typically work in a multicultural hospitality environment and may receive benefits such as staff meals, uniforms, service-charge participation where applicable, training and opportunities to progress within Marriott-managed or franchised properties. The hotel is positioned to serve guests visiting Medan for commerce, family travel and access to attractions across North Sumatra, making dependable food-and-beverage service an important part of the guest experience.
Indonesia offers hospitality opportunities across Java, Bali, Sumatra, Lombok and the resort islands. Medan is a major commercial city with lower living costs than Bali and strong demand for hotel, restaurant, events and tourism staff. Bali provides the broadest international hospitality market, while Jakarta, Batam and resort areas offer opportunities in business hotels, restaurants and cruises. Indonesian culture values politeness, community, religious respect and warm guest relations; modest dress and sensitivity around local customs are important. Lifestyle varies from busy urban living to relaxed coastal communities, with excellent food, tropical weather and generally affordable daily expenses. Foreign nationals normally need an employer-sponsored work visa and work permit, and must not work on a tourist visa. Employers usually guide the application process, medical checks and documentation. Candidates should confirm accommodation, insurance, taxes, service charges, probation terms and relocation costs before accepting an offer.
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