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Food Services Supervisor

Indonesia Four Points by Sheraton Medan Approximately IDR 4,500,000–7,500,000 per month, potentially supplemented by service charge, meals, uniform, insurance, and other hotel benefits.*
Job Description

The Food Services Supervisor oversees daily food-and-beverage operations, ensuring smooth service, guest satisfaction, hygiene, and compliance with Marriott and hotel standards. Typical requirements include hospitality or food-service experience, supervisory ability, good communication, basic computer skills, and knowledge of food safety and service procedures. The successful candidate is expected to schedule and guide team members, coordinate with the kitchen and other departments, monitor quality and presentation, handle guest concerns professionally, control supplies, and support training. Flexibility for shifts, weekends, and public holidays is essential. Fluency in Indonesian and working English, a professional appearance, and a positive, hands-on approach are likely expected.

Company Info

Four Points by Sheraton Medan is a Marriott International hotel in Medan, North Sumatra, serving business and leisure travelers visiting Indonesia’s major commercial gateway on the island. Four Points is Marriott’s approachable, modern full-service brand, known for comfortable accommodation, practical amenities, local food and beverage offerings, and its Best Brews program. The hotel typically operates guest rooms, restaurants, meeting facilities, and event services, requiring close cooperation among front office, housekeeping, culinary, engineering, and guest-service teams. As part of Marriott International, the property follows global standards for service, safety, training, and responsible business while reflecting local hospitality and culture. Employees may benefit from structured learning, internal career opportunities, and access to Marriott’s international hotel network. Specific benefits, salary, and employment terms depend on the vacancy, local regulations, and the candidate’s experience.

Destination Guide

Indonesia is an archipelago, and this role is based in Medan on Sumatra, one of the country’s largest islands. Hospitality opportunities are strongest in major cities and tourism centers, including Bali, Jakarta, Batam, Yogyakarta, Lombok, and North Sumatra. Indonesian culture values warmth, respect, community, and religious diversity; English is useful in international hotels, while Bahasa Indonesia is important for daily life. Medan offers a busy urban lifestyle, excellent food, nearby cultural attractions, and access to Lake Toba, although traffic and tropical weather can be challenging. Foreign nationals generally need an employer-sponsored work authorization and an appropriate work visa or stay permit; working on a tourist visa is not permitted. Confirm current rules with the Indonesian immigration authorities and the employer. Relocation planning should include housing, healthcare, transport, insurance, and document legalization.