The Front Office Supervisor oversees daily reception operations, supports check-in and check-out, handles guest requests and complaints, coordinates with housekeeping and other departments, and helps maintain high service standards. Candidates should have hotel front-office experience, strong communication and leadership skills, good knowledge of hospitality procedures, and confidence using property-management systems. Fluency in Mandarin and English is expected; Indonesian language skills are an advantage. The successful candidate should be guest-focused, well presented, dependable, flexible with shifts, and comfortable working in a resort environment. Experience with Marriott standards or a similar international hotel brand would be beneficial.
Natra Bintan, a Tribute Portfolio Resort, is a distinctive resort destination in Lagoi, on Indonesia’s Bintan Island. It operates under Marriott International’s Tribute Portfolio, a collection of independent hotels known for individual design, local character and personalized guest experiences. Natra Bintan is recognized for its tented-glamping accommodation, family-friendly atmosphere and leisure setting near the island’s beaches and resort attractions. The property welcomes both international and domestic travelers and typically provides services including accommodation, dining, recreation, events and guest activities. Its location in the Bintan Resorts area places it within an established tourism zone with a strong focus on regional visitors, particularly from Singapore, China and other Asian markets. Employees can expect an internationally influenced hospitality environment, opportunities to work with multicultural guests and exposure to Marriott operating standards.
Bintan is an Indonesian island in the Riau Archipelago, close to Singapore and accessible by ferry from Tanah Merah Ferry Terminal. Tourism, hotels, restaurants, marine recreation, transport, retail and supporting services provide the main employment opportunities, especially around Lagoi and Bintan Resorts. Life is generally quieter and more relaxed than in Jakarta, with beaches, forests, seafood, island excursions and a warm tropical climate. Indonesian is the everyday language, while English is widely used in resort areas; Mandarin can be valuable for guest-facing roles. Respect for local customs, modest dress outside resorts and awareness of Muslim cultural practices are important. Foreign employees normally need an employer-sponsored work permit and appropriate Indonesian immigration status before starting work; requirements can change, so confirm details with the employer and Indonesian authorities. Relocation packages may include accommodation, meals, transport, medical cover or flights, but these should be verified in the offer.
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