Duty Manager

Job Description

The Duty Manager supports the daily operation of W Sydney, ensuring smooth guest arrivals, departures, service recovery and coordination across hotel departments. Requirements typically include previous experience in hotel front office or supervisory operations, strong knowledge of guest-service standards, excellent communication skills and the ability to work rotating shifts, weekends and public holidays. Candidates are expected to lead confidently, resolve complaints professionally, maintain accurate operational records and uphold Marriott and W Hotels brand standards. Familiarity with hotel systems, cash handling and Australian work-right requirements is generally preferred. The role suits an energetic, guest-focused professional who can remain calm and decisive in a fast-paced luxury environment.

Company Info

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across more than 140 countries and territories. Its brands range from luxury names such as W Hotels, The Ritz-Carlton and St. Regis to premium, select-service and extended-stay properties. W Sydney is part of the W Hotels brand, known for contemporary design, lively social spaces, creative programming and personalised service. Marriott places strong emphasis on guest satisfaction, operational excellence, inclusion, professional development and internal career mobility. Employees commonly receive access to training, hotel and travel benefits, and opportunities to build careers across the company's global network. W Sydney brings this modern, energetic approach to Sydney's waterfront and is designed to appeal to both leisure and business travellers.

Destination Guide

Australia offers hospitality opportunities in Sydney, Melbourne, Brisbane, Perth, Adelaide, regional resorts and remote tourism destinations. Hotels, restaurants, events, housekeeping and guest services regularly seek experienced staff, although competition is strongest in major cities. Australian workplace culture is generally direct, friendly and safety-conscious, with emphasis on punctuality, teamwork, inclusion and service quality. Sydney provides a busy urban lifestyle, beaches, public transport, cultural events and relatively high living costs, especially for housing. International applicants need valid work rights, such as an employer-sponsored visa, Working Holiday visa or another eligible temporary or permanent visa. Check current requirements with the Australian Department of Home Affairs, as eligibility and conditions vary by nationality and occupation. Relocating usually requires budgeting for accommodation, transport, health cover and initial living expenses before employment begins.