Customer Service Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Service Associate supports DHL customers by handling inquiries, shipment updates, delivery concerns, complaints, and service requests through phone, email, or digital channels. Requirements typically include a secondary or diploma-level qualification, customer service experience, good spoken and written English, basic computer proficiency, and the ability to work with customer-service systems. Knowledge of logistics or express delivery is helpful. The successful candidate is expected to communicate professionally, investigate issues accurately, meet response and quality targets, maintain detailed records, and coordinate effectively with operations, couriers, and other internal teams. Flexibility for shift work, a service-focused attitude, patience, and the ability to manage multiple cases under pressure are also important.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides international express delivery, freight transportation, contract logistics, supply-chain management, e-commerce, and specialized business services. DHL is part of DHL Group, headquartered in Germany, and is widely recognized for its international delivery network, technology-enabled logistics solutions, and strong focus on service reliability. In Malaysia, the company supports businesses and individuals with domestic and cross-border parcel delivery, customs assistance, freight services, and supply-chain operations. Employees generally work in a structured, performance-focused environment where communication, accuracy, teamwork, safety, and customer satisfaction are important. Customer service roles may involve coordination with service centers, warehouses, couriers, customs teams, and customers in Malaysia and overseas.