Operations Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Assistant supports daily logistics and service operations, including shipment coordination, data entry, document preparation, tracking, customer updates, and communication with internal teams, carriers, and vendors. Requirements typically include a secondary or diploma-level qualification, basic Microsoft Office skills, accuracy, good organization, and effective spoken and written English; knowledge of Malay and logistics systems is an advantage. The successful candidate is expected to work reliably in a fast-paced environment, follow procedures, meet deadlines, resolve routine issues, maintain accurate records, and provide responsive customer service. Flexibility for operational schedules and teamwork are also important.

About the employer

DHL is a global logistics and supply chain company operating in more than 220 countries and territories. It provides express delivery, freight forwarding, warehousing, contract logistics, e-commerce fulfillment, and supply chain management services. DHL is part of DHL Group and serves businesses across industries, helping them move documents, parcels, raw materials, and finished goods efficiently and reliably. In Malaysia, its operations include international express, air and ocean freight, road transport, warehousing, and customs-related services. The company is known for its international network, technology-enabled tracking, structured processes, and emphasis on customer service, safety, compliance, and employee development. An Operations Assistant can gain practical experience in shipment handling, transportation coordination, documentation, and wider supply chain operations within a large multinational organization.