Operations Assistant

Job Description

The Operations Assistant supports daily logistics and service operations, including shipment coordination, data entry, document preparation, tracking, customer updates, and communication with internal teams, carriers, and vendors. Requirements typically include a secondary or diploma-level qualification, basic Microsoft Office skills, accuracy, good organization, and effective spoken and written English; knowledge of Malay and logistics systems is an advantage. The successful candidate is expected to work reliably in a fast-paced environment, follow procedures, meet deadlines, resolve routine issues, maintain accurate records, and provide responsive customer service. Flexibility for operational schedules and teamwork are also important.

Company Info

DHL is a global logistics and supply chain company operating in more than 220 countries and territories. It provides express delivery, freight forwarding, warehousing, contract logistics, e-commerce fulfillment, and supply chain management services. DHL is part of DHL Group and serves businesses across industries, helping them move documents, parcels, raw materials, and finished goods efficiently and reliably. In Malaysia, its operations include international express, air and ocean freight, road transport, warehousing, and customs-related services. The company is known for its international network, technology-enabled tracking, structured processes, and emphasis on customer service, safety, compliance, and employee development. An Operations Assistant can gain practical experience in shipment handling, transportation coordination, documentation, and wider supply chain operations within a large multinational organization.

Destination Guide

Malaysia offers opportunities in logistics, warehousing, transportation, manufacturing, shared services, technology, tourism, and customer support, especially around Kuala Lumpur, Johor, Penang, Port Klang, and Sabah and Sarawak. The country has a multicultural society shaped by Malay, Chinese, Indian, and indigenous traditions. English is widely used in business, while Malay is the official language. Lifestyle costs are generally moderate, with affordable food and public transport, although central Kuala Lumpur and major island destinations can be more expensive. Penang and Langkawi provide relaxed coastal living, while Sabah and Sarawak offer nature and outdoor activities. Foreign employees normally need an employer-sponsored Employment Pass, with approval depending on qualifications, salary, and the role. Candidates should secure a written offer, verify sponsorship, arrange accommodation, and budget for deposits, healthcare, transport, and initial living expenses before relocating.