Key Account Manager

Role summary

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DHL’s Key Account Manager in Japan is expected to manage strategic customer relationships, grow revenue, retain major accounts, and identify opportunities across DHL’s logistics and supply-chain services. Requirements typically include several years of B2B sales or account-management experience, strong commercial awareness, customer-negotiation skills, and the ability to understand complex logistics solutions. Business-level Japanese and English are likely important, along with presentation, forecasting, CRM, and cross-functional collaboration skills. The successful candidate should be customer-focused, target-driven, well organized, and comfortable working with international stakeholders. Experience in freight forwarding, contract logistics, transportation, or supply-chain management would be advantageous.

About the employer

DHL is a global logistics and transportation company operating across international express delivery, freight forwarding, supply-chain management, e-commerce, and contract logistics. It is part of DHL Group and serves businesses in nearly every industry, connecting markets through air, ocean, road, and warehousing networks. In Japan, DHL supports multinational corporations and local enterprises with import and export services, customs expertise, time-critical delivery, and integrated supply-chain solutions. The company is known for its international scale, operational technology, sustainability programs, and emphasis on customer service. Employees typically work in a multicultural environment and collaborate with sales, operations, finance, customs, and technology teams. Benefits and working arrangements vary by DHL business unit and Japanese employment contract, but may include performance incentives, insurance, retirement contributions, paid leave, and professional development opportunities.