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Business & Customer Solutions Specialist

Australia DHL Approximately AUD $85,000–$120,000 per year, plus superannuation and possible performance benefits.*
Job Description

This role supports DHL customers by understanding their logistics needs, developing practical transport and supply-chain solutions, and helping deliver service improvements. Requirements typically include experience in customer solutions, account management, logistics, freight forwarding, supply-chain operations, or a related commercial field. Strong communication, presentation, analytical, and problem-solving skills are expected, along with the ability to work with internal teams and customers. Candidates should be commercially minded, organised, customer-focused, and comfortable managing multiple priorities. Experience with solution design, pricing, reporting, CRM systems, and logistics technology is advantageous. Knowledge of DHL products and the Australian transport market would also be valuable.

Company Info

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, international freight forwarding, contract logistics, warehousing, e-commerce fulfilment, and supply-chain management services. DHL is part of DHL Group and serves businesses ranging from small enterprises to large multinational organisations. In Australia, the company supports domestic and international transport through extensive air, road, warehousing, and technology networks. Its workforce includes logistics specialists, drivers, warehouse teams, engineers, customer-service professionals, and commercial managers. DHL promotes customer-focused innovation, operational reliability, sustainability, and employee development. The company is also investing in lower-emission transport, digital visibility, automation, and more efficient supply-chain solutions. Conditions and benefits vary by position, business division, and location.

Destination Guide

Australia offers opportunities in logistics, transport, warehousing, supply-chain planning, customer solutions, technology, healthcare, construction, and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. Workplace culture is generally practical, direct, collaborative, and respectful of work-life balance. Lifestyle varies from busy metropolitan living to relaxed coastal and regional communities, with strong outdoor, sporting, and multicultural influences. Living costs can be high, especially in Sydney and Melbourne, while regional areas may offer lower housing costs but fewer specialised roles. Visa options include employer-sponsored pathways, skilled migration, and temporary graduate or working-holiday arrangements, depending on nationality and eligibility. Applicants should check current requirements with the Australian Department of Home Affairs. Relocating usually requires a valid visa, tax file number, bank account, health insurance arrangements, and suitable accommodation. Australian employers commonly require local work rights and may verify qualifications and experience.

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