Citi is seeking a senior operations and transformation leader to design and implement agentic workflows across Services Operations. The role requires experience in banking operations, process transformation, workflow or automation implementation, and managing complex technology-enabled change. Strong knowledge of risk controls, governance, data, artificial intelligence, and operational processes is expected. The candidate should be comfortable defining strategy, translating business needs into scalable solutions, and working with technology, product, risk, compliance, and regional operations teams. Excellent communication, stakeholder management, analytical, and programme leadership skills are essential. The successful candidate will be expected to deliver measurable improvements in efficiency, quality, controls, and client service while ensuring that new AI-enabled processes are responsibly implemented and aligned with Citi policies and regulatory requirements.
Citi is a major global financial institution headquartered in New York, serving corporations, governments, investors, and individuals in markets worldwide. Its businesses include corporate and commercial banking, transaction services, markets, securities services, private banking, and consumer financial services. Citi operates in Ireland as an important European hub, with significant activities in banking, technology, operations, and shared services. The company is investing in digital transformation, automation, data platforms, and responsible artificial intelligence to improve customer experiences and operational resilience. Employees typically work in international, highly regulated environments and collaborate across business lines and countries. Citi offers opportunities in technology, operations, risk, finance, compliance, client service, and banking. Benefits and working arrangements vary by role and location, but commonly include health coverage, retirement support, paid leave, professional development, and performance-related compensation.
Ireland offers strong opportunities in financial services, technology, pharmaceuticals, professional services, and multinational operations. Dublin is the main employment centre and hosts many international banks, technology companies, and European headquarters, while Cork, Galway, Limerick, and Waterford also have growing business and technology sectors. Irish workplace culture is generally collaborative, informal, and relationship-focused, with English widely used. The lifestyle combines vibrant cities, coastal communities, historic towns, music, sport, and easy access to the countryside. Housing, especially in Dublin, can be expensive and competitive, so relocation planning is important. Non-EU/EEA and non-Swiss nationals normally need an employment permit and immigration permission; senior specialist roles may qualify for a Critical Skills Employment Permit, subject to salary and occupation requirements. EU/EEA and Swiss citizens can live and work without an employment permit. Applicants should confirm current rules with Irish immigration authorities.
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