Please Note

  • You must enable pop-up and redirect settings in your browser to apply for jobs Learn How
  • Salary Range is an estimated salary suggested for this role based on publically available data. It was not provided by the employer for this specific position

Officer, Service Supervisor

Philippines Citi Bank PHP 35,000–PHP 60,000 per month, depending on experience, benefits, and internal job level*
Job Description

The Officer, Service Supervisor role typically oversees daily customer-service operations, ensures service standards are met, supports process controls, and helps resolve escalated client concerns. Requirements generally include a bachelor's degree, relevant banking or customer-service experience, strong communication skills, leadership ability, attention to detail, and proficiency in standard office systems. Experience supervising teams, handling complaints, monitoring service performance, and following risk and compliance procedures is advantageous. The successful candidate is expected to coach staff, maintain accurate records, protect customer information, meet service-level targets, collaborate with internal teams, and remain professional in a fast-paced, regulated environment. Flexibility for operational schedules and a strong commitment to Citi's control, conduct, and customer-experience standards may also be required.

Company Info

Citi is a global financial institution providing banking, payments, markets, securities services, and wealth solutions to corporations, financial institutions, governments, and individuals. Its operations in the Philippines support international and local clients through functions such as customer service, transaction processing, technology, risk management, finance, and operations. The company is known for its international network, structured career paths, and emphasis on compliance, operational control, and professional development. Employees typically work in collaborative, process-driven environments where accuracy, confidentiality, customer focus, and accountability are important. Citi's Philippine presence is concentrated around Metro Manila, including Taguig, one of the country's major business and financial hubs. Compensation commonly includes base salary, statutory benefits, health coverage, performance-related incentives, and other benefits, although the exact package depends on the role, grade, and employment arrangement.

Destination Guide

The Philippines offers employment opportunities in banking, shared services, information technology, customer support, finance, healthcare, tourism, and business-process outsourcing. Metro Manila, particularly Taguig, Makati, and Quezon City, has the broadest selection of professional roles, while Cebu and Davao are growing alternatives. Filipino culture is generally welcoming, family-oriented, community-minded, and strongly influenced by English-language education and diverse Asian and Western traditions. Lifestyle ranges from busy urban living and extensive shopping and dining to relaxed coastal communities, with generally affordable food, transport, and domestic travel. Foreign nationals usually need an employer-sponsored work visa or permit, commonly beginning with a work authorization and appropriate immigration status; requirements vary by nationality and job. Relocating employees should confirm documentation, medical checks, taxation, housing, insurance, and dependent arrangements before arrival. Traffic and humidity in major cities can be challenging, but public transport, ride-hailing services, airports, and modern residential developments are widely available.