The Operations Support Analyst 2 supports daily banking operations, transaction processing, reconciliations, controls, reporting, and issue resolution. The role may involve reviewing operational data, investigating exceptions, coordinating with internal teams, maintaining procedures, and ensuring activities meet Citi policies, service standards, and regulatory requirements. Candidates are generally expected to have a bachelor’s degree, relevant banking or operations experience, strong analytical and organizational skills, attention to detail, and good written and verbal communication. Proficiency in Microsoft Office, particularly Excel, is commonly required. The successful candidate should be comfortable working with deadlines, handling sensitive information, identifying process improvements, and working effectively in a controlled, team-oriented environment.
Citi is a global financial services company serving individuals, businesses, institutions, and governments in markets worldwide. Its businesses include consumer banking, commercial banking, investment banking, markets, securities services, wealth management, and treasury services. Citi’s operations in the Philippines, particularly in Taguig, support regional and global functions such as transaction processing, technology, finance, risk, customer service, and banking operations. The company is known for its international scale, structured controls, professional development programs, and opportunities to work with teams across different countries. Employees typically operate in highly regulated environments where accuracy, confidentiality, risk awareness, and collaboration are important. Citi also promotes digital transformation and process improvement across its banking and support functions.
The Philippines offers strong opportunities in banking operations, shared services, technology, finance, customer support, healthcare, and business process outsourcing, with major employment centers in Metro Manila, Cebu, and Davao. The country has a warm climate, English-speaking workforce, close family ties, and a culture that values hospitality, teamwork, and community. Life in Metro Manila provides access to international companies, restaurants, shopping, and entertainment, although traffic and housing costs can be challenging. The islands offer beaches, diving, hiking, and a relaxed lifestyle outside major cities. Foreign employees normally need an employer-sponsored work visa or permit, while short-term visitors may enter under visa-free arrangements depending on nationality. Relocating workers should arrange employment authorization, housing, health insurance, tax registration, and local banking before starting work. Salaries vary widely, so benefits and commuting costs should be reviewed carefully.
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