The Head of Operational Performance is expected to lead performance improvement across DHL operations in the United Kingdom. The role typically involves setting operational standards, monitoring KPIs, identifying efficiency opportunities, managing improvement programmes, and working with senior leaders and operational teams to improve service, quality, productivity, and customer outcomes. Candidates should have substantial experience in logistics, transport, supply chain, or a large-scale operational environment, together with strong knowledge of performance management, continuous improvement, data analysis, and change delivery. Excellent leadership, communication, stakeholder management, and commercial judgement are essential. Experience with Lean, Six Sigma, digital performance tools, or large transformation initiatives would be advantageous.
DHL is a global logistics and supply chain company operating across more than 220 countries and territories. It is part of DHL Group and provides international express delivery, freight transportation, contract logistics, warehousing, e-commerce fulfilment, and supply chain management services. DHL employs hundreds of thousands of people worldwide and supports businesses ranging from small enterprises to multinational corporations. In the United Kingdom, its operations include parcel and express delivery, road and air freight, warehousing, distribution, and specialist logistics solutions. The company is recognised for its international network, operational scale, focus on customer service, and investment in technology and sustainability. Employees commonly work in fast-moving environments where safety, efficiency, compliance, teamwork, and continuous improvement are important. Senior operational roles typically involve collaboration across sites, functions, customers, and regional leadership teams.
The United Kingdom offers strong opportunities in logistics, supply chain, technology, finance, healthcare, engineering, and professional services, with major employment centres in London, Birmingham, Manchester, Leeds, Bristol, Glasgow, and Belfast. Its culture is diverse and generally values punctuality, professionalism, personal responsibility, and a healthy separation between work and private life. Lifestyle options range from busy city living to quieter coastal and rural communities, although housing and transport can be expensive in London and parts of southern England. EU and other overseas nationals normally need a visa to work, most commonly through an eligible Skilled Worker sponsor; requirements include an approved employer, qualifying occupation, salary, and English-language evidence. Relocating also involves arranging accommodation, a National Insurance number, banking, healthcare registration, and tax matters. DHL may provide role-specific relocation or visa support, but candidates should confirm this directly with the employer.
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