The NCG Road Agent role at DHL is likely focused on coordinating and managing road freight movements, supporting customers, transport partners and internal operations teams. Typical requirements include experience in road transport, freight forwarding, logistics or customer service; good knowledge of UK transport processes; strong organisational and communication skills; attention to detail; and confidence using transport management and Microsoft Office systems. The successful candidate is expected to monitor shipments, resolve delivery issues, maintain accurate records, meet service and compliance standards, and work effectively in a fast-paced environment. Flexibility, reliability, teamwork and a customer-focused attitude are important. Knowledge of customs procedures, route planning or European road freight may be advantageous.
DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, customs support and supply-chain management services. DHL is part of DHL Group, which includes DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. In the United Kingdom, the company supports businesses of all sizes with domestic and international parcel, freight and logistics solutions. Its road transport teams help coordinate the movement of goods between depots, customers, suppliers and international networks. DHL promotes operational excellence, customer service, safety, sustainability and employee development. Depending on the business unit, employees may work in offices, transport hubs, warehouses or depots, collaborating with drivers, carriers, customers and international colleagues.
The United Kingdom offers employment opportunities in logistics, road transport, warehousing, freight forwarding, technology, healthcare, finance and professional services. Its culture is generally diverse and multicultural, with strong emphasis on punctuality, personal responsibility and workplace professionalism. Lifestyle varies from busy cities such as London, Manchester and Birmingham to quieter coastal and rural areas. Public transport is widely available, although a car may be useful for depot-based logistics roles. Non-UK nationals usually need the appropriate visa and employer sponsorship where required; eligibility depends on the occupation, salary and current immigration rules. EU, EEA and Swiss nationals generally need permission to work unless they hold settled or pre-settled status. Relocation costs, rent and transport can be high, particularly in London and the South East. Applicants should confirm visa eligibility, working hours, benefits and location directly with DHL before accepting an offer.
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