Principal Product Manager, Product Strategy for Merchants and Vendors - Business Support Development Department (BSD)

Role summary

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Rakuten is seeking a Principal Product Manager to lead product strategy for merchants and vendors within the Business Support Development Department. The role requires strong experience in product management, digital services, platform or marketplace businesses, and the ability to translate merchant needs into scalable products and business solutions. Candidates should be comfortable defining product vision, conducting market and customer research, prioritizing roadmaps, analyzing performance, and coordinating engineering, sales, operations, and business stakeholders. Business-level Japanese and English communication may be expected, along with strong leadership, strategic thinking, and experience managing complex, cross-functional initiatives. The successful candidate will be expected to improve merchant value, support business growth, and deliver measurable outcomes in Rakuten's ecosystem.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, travel, digital content, advertising, and professional sports. Its services are connected through the Rakuten membership and loyalty platform, allowing customers and business partners to interact across multiple products. Rakuten Ichiba, the company's online marketplace, supports a large community of merchants and vendors, while Rakuten also provides payment, banking, securities, telecommunications, and marketing solutions. The company has an international workforce and promotes an English-speaking environment in many corporate and technology roles. Employees typically work in cross-functional, fast-moving teams focused on innovation, platform growth, customer experience, and expanding services for consumers and business partners.