Operations Management - Quality Management Office, Commerce & Marketing Company (C&M)

Job Description

This role supports the Quality Management Office within Rakuten’s Commerce & Marketing Company, helping improve operational quality, standardize processes, monitor performance, and coordinate initiatives across business teams. Candidates are expected to have experience in operations management, quality assurance, project coordination, process improvement, or business administration. Strong organizational, analytical, communication, and stakeholder-management skills are important. The role may require preparing reports, identifying operational risks, managing procedures, supporting audits, and driving continuous improvement. Business-level Japanese and English are likely valuable in Rakuten’s international environment. The successful candidate should be detail-oriented, proactive, comfortable working across departments, and capable of turning operational issues into practical solutions.

Company Info

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering online shopping, digital content, fintech, credit cards, banking, securities, travel, mobile communications, advertising, and business services. Rakuten’s Commerce & Marketing Company supports services that connect consumers, merchants, and brands through digital marketplaces and marketing platforms. The company is known for its large membership base, data-driven business model, and international ambitions. Rakuten promotes an open, entrepreneurial culture and employs people from many countries, with English used in several corporate functions. Its work environment can be fast-paced and cross-functional, offering opportunities to contribute to process improvement, technology adoption, and large-scale customer and merchant operations.

Destination Guide

Japan offers strong opportunities in technology, e-commerce, finance, telecommunications, consulting, manufacturing, hospitality, and education, especially in Tokyo, Osaka, Nagoya, and Fukuoka. Workplace culture values reliability, teamwork, punctuality, and attention to detail, although international companies may be more flexible. Living standards are high, public transport is excellent, and cities are generally safe, but housing and daily expenses in Tokyo can be significant. Japan combines modern urban life with historic neighborhoods, mountains, beaches, hot springs, and excellent food. Most foreign professionals need an employer-sponsored work visa, commonly under an Engineer/Specialist in Humanities/International Services status; requirements depend on qualifications and duties. Employers often support visa applications and relocation, but candidates should confirm housing assistance, insurance, tax, and language expectations. Learning Japanese can greatly improve daily life and career opportunities.