In Room Dining Order Taker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The In Room Dining Order Taker receives guest calls, explains menu items, records food and beverage orders accurately, confirms delivery details, and coordinates with the kitchen and service team. Candidates should have previous experience in room service, food and beverage, or a hotel contact-centre role, along with clear spoken English, good telephone manners, basic computer skills, and strong attention to detail. Knowledge of additional languages and experience with hotel ordering systems are advantageous. The successful candidate is expected to remain calm during busy periods, deliver friendly and professional service, meet brand standards, handle guest requests discreetly, and promote additional menu items when appropriate.

About the employer

Raffles Dubai is a luxury hotel located in the Wafi area of Dubai, United Arab Emirates, and is part of the Accor hospitality group. Inspired by grand design and refined service, the hotel offers upscale accommodation, restaurants, bars, spa facilities, event spaces, and personalized guest experiences. Raffles is known internationally for its elegant atmosphere, attentive butler-style service, and strong emphasis on hospitality standards. Employees work in a multicultural environment serving leisure travelers, business guests, and luxury-event customers. The hotel typically provides structured operating procedures, brand training, and opportunities to develop within Accor’s international network. Working at Raffles Dubai can suit candidates who enjoy premium hotel service, teamwork, cultural diversity, and direct interaction with guests while maintaining high standards of presentation, courtesy, and confidentiality.