The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have relevant hotel or customer-service experience, good knowledge of English, strong communication skills and confidence using computers and booking software. Knowledge of additional languages and familiarity with Opera or similar property-management systems is beneficial. The role requires accurate data entry, prompt follow-up, upselling of rooms and hotel services, and coordination with Front Office, Sales and Revenue teams. The successful candidate is expected to remain calm under pressure, provide warm Sofitel-style service, meet departmental targets and follow Accor procedures. Flexibility for shifts, weekends and public holidays is normally required.
Sofitel Dubai The Obelisk is a luxury hotel in Dubai operated under Sofitel, Accor’s French-inspired luxury hospitality brand. The property combines contemporary Dubai facilities with Sofitel’s emphasis on refined design, personalised service and French art de vivre. It offers guestrooms and suites, restaurants, lounges, meeting and event spaces, leisure facilities and business-oriented services. As part of Accor, the hotel benefits from an international network, structured training, employee recognition programmes and opportunities for career mobility across hotels and countries. Employees are expected to deliver polished, attentive service while working collaboratively in a multicultural environment. The hotel serves leisure travellers, corporate guests, groups and events, making reservations an important link between guests, sales teams and operational departments. Exact benefits depend on the employment contract and may include accommodation, transportation, meals, medical insurance, annual leave and return airfare.
The United Arab Emirates is not an island but a Gulf federation, with Dubai offering abundant opportunities in hotels, restaurants, tourism, aviation, retail and events. The culture blends Emirati traditions with a highly international workforce; respectful dress, religious awareness and professional courtesy are important. Dubai’s lifestyle is modern and active, with beaches, shopping, dining, desert excursions and excellent transport, although rent and summer heat can be challenging. For most hotel roles, the employer sponsors the work visa after an offer, arranges medical testing and Emirates ID processing, and must meet UAE employment regulations. Do not work on a tourist visa. Confirm salary, service charge, accommodation, transport, insurance, probation, leave and airfare before relocating. New arrivals should budget for deposits and initial expenses, keep passport and contract copies, and use official government or employer channels for visa information.
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