Front Office All Rounder

Job Description

The Front Office All Rounder welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, supports luggage assistance and maintains a high standard of guest service. The role may also involve night shifts, responding to guest requests, resolving concerns and assisting other hotel departments when required. Candidates should have strong communication and organisational skills, a friendly and professional manner, basic computer confidence and the ability to work independently. Previous hotel or customer-service experience is advantageous, while flexibility for weekends, public holidays and varied shifts is expected. Applicants must have the legal right to work in Australia and be comfortable working in a busy airport hotel environment.

Company Info

ibis budget Sydney Airport is an economy hotel located near Sydney Kingsford Smith Airport in Mascot, New South Wales. It is part of ibis budget, Accor's value-focused hotel brand, which provides practical accommodation, convenient facilities and straightforward service for leisure travellers, business guests and passengers requiring airport access. The hotel serves an international and highly varied customer base, making front-office roles suitable for people who enjoy meeting guests from different cultures. As an Accor property, employees may have access to structured training, internal career opportunities, employee accommodation or travel benefits where applicable, and the wider Accor hospitality network. The operation typically requires reliable teamwork across reception, housekeeping, maintenance and management, with service availability throughout the day and night.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, airports and tourism centres, particularly in Sydney, Melbourne, Brisbane, Perth, Queensland and regional destinations. The workplace culture is generally practical, friendly and diverse, with emphasis on punctuality, customer service, safety and teamwork. Sydney provides an active lifestyle, beaches, public transport, cultural events and a multicultural community, although rent and living costs are high. Common work visas include employer-sponsored visas, the Working Holiday visa for eligible nationalities and student visas with work limits. Before relocating, confirm eligibility, work rights, tax arrangements, health insurance and accommodation costs. Airport-area locations are convenient for transport and employment but may involve rotating shifts, weekends and night work. Workers should budget carefully and verify employment conditions, penalty rates and visa requirements through official Australian Government sources.