Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Supervisor (Hotel Franchised)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Supervisor oversees daily reception operations, supports check-in and check-out, handles guest requests and complaints, coordinates with housekeeping and other departments, and helps maintain high service standards. Candidates should have hotel front-office experience, strong communication and customer-service skills, sound knowledge of reservation or property-management systems, and the ability to supervise a team. Fluency in English is expected; additional languages are advantageous. The successful candidate should be well organised, professional, calm under pressure, guest-focused, flexible with shifts, and willing to work weekends and public holidays. Experience in an international or luxury resort environment is preferred.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About South Palms Resort and Spa Panglao - MGallery Collection
South Palms Resort and Spa Panglao is a beachfront luxury resort in Panglao, Bohol, operating under Accor’s MGallery Collection. The property combines a relaxed tropical setting with personalised hospitality, offering accommodation, dining, leisure facilities, wellness services, and activities suited to holidaymakers, families, and destination travellers. Its location provides access to Panglao’s beaches, diving areas, marine attractions, and Bohol’s cultural and natural landmarks. As part of Accor, the resort benefits from an international hospitality network, established service standards, employee development opportunities, and global brand exposure. The resort environment typically requires close teamwork across front office, housekeeping, food and beverage, engineering, recreation, and guest services. Employees are expected to deliver warm Filipino hospitality while maintaining the refined, individualised experience associated with the MGallery brand.