Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and provides accurate information about hotel services and local attractions. Candidates should have strong customer-service and communication skills, a professional appearance, basic computer knowledge, and good English. Previous hotel or front-office experience is preferred, while familiarity with Opera or similar property-management systems is an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays, as well as the ability to remain calm, organized, and helpful in a busy environment. Knowledge of additional languages and a genuine interest in hospitality would be beneficial.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Novotel Manila Araneta City
Novotel Manila Araneta City is a contemporary upscale hotel located in Quezon City, within the Araneta City commercial and entertainment district. It is part of Accor, a global hospitality group operating a wide range of hotel brands in destinations around the world. The property serves business travelers, families, tourists, and guests attending events in the nearby venues. Typical facilities include comfortable rooms, restaurants and bars, meeting spaces, leisure amenities, and guest services designed around convenience and friendly hospitality. Novotel promotes practical, welcoming stays and generally emphasizes teamwork, guest satisfaction, service consistency, and professional development. Employees may benefit from working within an international hotel network, with exposure to diverse guests, structured operating standards, and possible opportunities for training and career progression across Accor properties.