The Banquet Supervisor oversees conferences, weddings, meetings, and other events, ensuring smooth service from setup through breakdown. Requirements generally include hotel or hospitality experience, preferably in banquet operations; strong knowledge of food and beverage service; good English and Bahasa Indonesia communication skills; and the ability to lead a team. The successful candidate is expected to coordinate event details with clients and other departments, supervise staffing, maintain service and presentation standards, manage guest requests, follow hygiene and safety procedures, and resolve issues calmly. Flexibility is essential, as the role commonly involves evenings, weekends, public holidays, and variable event schedules. Previous supervisory experience and familiarity with Opera or other hotel systems may be advantageous.
Novotel Makassar Grand Shayla is an upscale international hotel in Makassar, South Sulawesi, operated under the Novotel brand of Accor. The property serves business travelers, tourists, families, and local guests, with accommodation, dining, meeting facilities, and banquet services. Accor is a major global hospitality group with a broad portfolio of hotel brands across economy, midscale, premium, and luxury segments. Novotel hotels are known for practical contemporary design, comfortable stays, family-friendly facilities, and reliable service standards. At the Makassar property, banquet operations are likely to support corporate meetings, social celebrations, weddings, and other events popular in the city. Employees can gain experience in an internationally structured hotel environment while working with local teams and guests from Indonesia and overseas.
Indonesia is an archipelago, and this position is based in Makassar on Sulawesi, a busy gateway to eastern Indonesia. Hospitality opportunities are available in hotels, resorts, restaurants, event venues, cruise services, and tourism businesses, especially in Bali, Jakarta, Java, Lombok, Batam, and major Sulawesi destinations. Makassar offers a lively urban lifestyle, affordable food and housing compared with many international cities, warm weather, shopping, beaches, and access to islands such as Samalona and the nearby coast. Indonesian culture values politeness, community, religious diversity, and respect for local customs; Bahasa Indonesia is essential for daily life, while English is useful in hotels. Foreign employees normally need an employer-sponsored work authorization, including the appropriate work permit and KITAS residence permit, before starting work. Confirm current requirements with Accor and Indonesian immigration authorities.
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