Service Duty Manager ($80,000)

Job Description

The Service Duty Manager supports the daily operation of guest services at Pullman Melbourne on the Park, coordinating front-of-house and hotel service activities across assigned shifts. Requirements typically include hospitality management experience, strong communication and problem-solving skills, sound knowledge of hotel operations, and availability for rotating shifts, weekends and public holidays. Candidates are expected to lead and motivate teams, maintain high service standards, respond professionally to guest concerns, monitor operational procedures, and work closely with other departments. Previous experience in a supervisory or duty management position, confidence with hotel systems, and a strong focus on guest satisfaction are highly desirable.

Company Info

Pullman is Accor’s premium, globally recognised hotel brand, designed for business and leisure travellers who value contemporary accommodation, efficient service and thoughtful experiences. Pullman Melbourne on the Park is located near Melbourne’s sporting and cultural precinct, providing accommodation, dining, meetings and events facilities. As part of Accor, the property benefits from an international hospitality network, professional development opportunities and employee benefits that may include hotel discounts and access to the ALL Heartists program. The hotel environment generally places strong emphasis on guest satisfaction, operational consistency, teamwork and commercially aware service. Employees are expected to represent the Pullman brand through polished communication, attention to detail and responsive hospitality while supporting a diverse range of local and international guests.

Destination Guide

Australia offers strong opportunities in hotels, restaurants, tourism, events and travel, particularly in Melbourne, Sydney, Brisbane, Perth and regional resort areas. Workplace culture is generally practical, team-oriented and relatively informal, with emphasis on reliability, respectful communication, safety and customer service. Lifestyle options range from major-city dining, sport and arts to beaches, national parks and outdoor activities. Melbourne has excellent public transport and a vibrant cultural scene, although accommodation costs can be high. International applicants usually need an appropriate visa, such as a working holiday visa, employer-sponsored visa or skilled visa; eligibility depends on nationality, occupation, qualifications and experience. Relocation planning should include visa approval, tax and superannuation arrangements, health insurance, accommodation and local banking. Hospitality roles may involve evenings, weekends and public holidays.