Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front office, guest service and departmental coordination. Responsibilities include supervising team members, managing arrivals and departures, responding to guest requests and complaints, handling emergencies, completing reports and maintaining service standards. Candidates should have previous hotel or front office supervisory experience, strong communication and problem-solving skills, confidence using property-management systems and the flexibility to work weekends, public holidays and varied shifts. A professional, hands-on approach, sound judgment and a genuine commitment to creating memorable guest experiences are expected. Experience with Accor systems and relevant Australian hospitality qualifications would be advantageous.

Company Info

Hotel Woolstore 1888 Sydney Handwritten Collection is a distinctive boutique hotel located in Sydney’s historic Pyrmont area, close to Darling Harbour, the International Convention Centre and the city centre. The property combines heritage architecture, exposed brickwork and industrial character with contemporary guest rooms and personalised service. It forms part of Accor’s Handwritten Collection, a portfolio focused on individual hotels with strong local identity and genuine, personal hospitality. Accor is a major global hospitality group operating hotels, resorts and lifestyle properties across many countries and brands. Employees typically benefit from an international working environment, training opportunities and access to Accor’s staff travel and career-development programmes, subject to eligibility and local conditions.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism and event venues, particularly in Sydney, Melbourne, Brisbane, Perth, the Gold Coast and regional destinations. Workplace culture is generally friendly, practical and team-oriented, with strong attention to safety, equality and customer service. Lifestyle varies from busy city living to relaxed coastal or regional communities, with excellent beaches, outdoor activities and multicultural food. Living costs, especially rent, can be high in major cities. Overseas workers usually need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or skilled visa; eligibility depends on nationality, age, occupation and experience. Relocation requires budgeting for accommodation, transport, health insurance and initial living expenses. Hospitality roles may involve evenings, weekends and public holidays, but can provide useful pathways to local experience and longer-term employment.