The Service Leader/Executive – Learning & Development supports the planning, delivery and evaluation of employee training programmes across the hotel. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, previous hotel experience, and strong communication and presentation skills. The candidate is expected to identify training needs, coordinate induction and compliance sessions, maintain training records, support performance development and work closely with department leaders. A professional attitude, good organisation, confidence in facilitating groups and familiarity with hospitality standards are important. Experience with learning systems, coaching, Malaysian employment practices or Shangri-La training programmes would be advantageous.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and Australia. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, Kerry Hotels and other hospitality brands. The group is known for personalised service, strong guest relations and extensive employee development programmes. In Malaysia, Shangri-La properties operate in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and other resort locations. Employees generally work in multicultural teams and receive exposure to international hospitality standards. Learning and Development roles help maintain service quality by building staff capability, supporting onboarding, coordinating training calendars and encouraging career growth across hotel departments.
Malaysia offers hospitality opportunities on islands and coastal destinations including Langkawi, Penang, Pangkor, Redang, Perhentian and parts of Sabah and Sarawak. Jobs are commonly available in hotels, resorts, restaurants, guest services, recreation, spa operations, training and administration, with seasonal demand during school holidays and peak travel periods. Local culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and English is widely used in tourism workplaces. Island life is relaxed and outdoors-focused, with beaches, diving, hiking and seafood, although transport, healthcare and housing can be more limited than in major cities. Foreign employees normally require an employer-sponsored Employment Pass before working; the company handles much of the application process. Candidates should confirm salary, accommodation, meals, transport, insurance and relocation support in the offer.
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