The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries while ensuring accurate information and strong conversion of enquiries into reservations. The role typically requires a diploma or equivalent qualification, previous hotel reservations or front-office experience, good knowledge of booking systems and channel platforms, and confident written and spoken English. The successful candidate should be organised, commercially aware and attentive to detail, with the ability to handle multiple requests calmly. Flexibility to work shifts, weekends and public holidays is expected. Shangri-La will also look for a warm service attitude, clear communication, teamwork and a good understanding of room types, rates, packages and hotel policies.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for personalised Asian-inspired hospitality, high service standards and a wide range of luxury accommodation, dining, wellness and event experiences. Shangri-La Hotel Singapore is located near Orchard Road and serves business travellers, leisure guests, families and large events. Employees generally work in a multicultural environment where guest care, professionalism and teamwork are highly valued. The company offers opportunities across rooms, food and beverage, sales, finance, engineering and corporate support functions. Its international network can also provide employees with exposure to different markets and potential career progression within the wider hospitality group.
Singapore is a compact, highly connected city-state rather than a traditional island resort, offering strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and logistics. The culture is multicultural, with Chinese, Malay, Indian and international influences reflected in food, festivals and everyday life. Residents enjoy excellent public transport, safety, efficient services, shopping, parks and a lively dining scene, although housing and daily expenses can be high. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. Foreign employees normally need employer-sponsored permission, such as an S Pass or Employment Pass, depending on salary, qualifications and prevailing Ministry of Manpower criteria. Before relocating, candidates should confirm sponsorship, salary, accommodation costs, healthcare coverage and employment conditions. Singapore's tropical climate is hot and humid throughout the year, with frequent rain, so lightweight clothing and practical transport planning are useful.
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