Co-ordinator, Operation Services (Attractions)

Job Description

The Co-ordinator, Operation Services (Attractions) supports the smooth daily operation of guest attractions and activities at Shangri-La Singapore. Responsibilities may include coordinating schedules, reservations, tickets, equipment, vendors and guest requests, while ensuring safety, service quality and accurate operational records. The role typically requires a diploma or equivalent experience in hospitality, tourism, attractions or customer service. Candidates should be organised, service-oriented, confident communicating with guests and colleagues, and comfortable working shifts, weekends and public holidays. Good English communication, computer literacy and the ability to manage multiple tasks in a busy environment are expected. Experience in hotel, recreation, attractions or leisure operations would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for personalised Asian-inspired hospitality, high service standards and a strong focus on guest comfort. Shangri-La Singapore is a large luxury city hotel set within extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and family-oriented leisure experiences. Employees generally work in a multicultural environment and support guests ranging from business travellers to families and long-stay visitors. The company places emphasis on professional presentation, teamwork, operational consistency and warm, attentive service. This attractions coordination role would contribute to the guest experience by helping organise activities and ensuring that leisure operations run safely and efficiently.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. Hotels and attractions regularly recruit guest service, food and beverage, housekeeping, engineering and supervisory staff, although competition can be high. The culture is multicultural, efficient and generally respectful, with English widely used at work alongside Mandarin, Malay and Tamil. Singapore offers excellent public transport, reliable infrastructure, safe neighbourhoods, diverse food and convenient access to parks, beaches and entertainment. Living costs are relatively high, especially rent, so employer accommodation or shared housing can be valuable. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Candidates should secure a written offer before relocating and confirm pass eligibility. Sentosa and central Singapore provide attractive lifestyle options, but commuting and housing costs should be considered carefully.