Assistant Executive Housekeeper

Job Description

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing daily housekeeping operations, room cleanliness, public areas, laundry coordination, supplies, inspections and team scheduling. Candidates are generally expected to have several years of housekeeping experience in a luxury hotel or resort, with supervisory or departmental leadership exposure. Strong knowledge of hotel cleaning standards, hygiene procedures, guest service and workplace safety is important. The role requires good communication, attention to detail, problem-solving ability and confidence motivating a multicultural team. Flexibility to work shifts, weekends and public holidays is expected. Familiarity with hotel operating systems and a relevant hospitality qualification would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, high service standards and well-developed resort properties. In Malaysia, Shangri-La operates several hotels and resorts, including city and leisure destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria. Employees typically work in multicultural teams and receive exposure to international hotel practices, guest relations and luxury service delivery. The company places strong emphasis on professional presentation, attention to detail, personalised service, teamwork and employee development. The exact benefits for this position may vary by property and could include staff meals, accommodation or allowances, medical coverage, training and discounted stays, subject to the local employment package.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, beach resorts, restaurants, tourism, aviation and wellness, particularly in Langkawi, Penang, Sabah and Sarawak. Resort islands provide a relaxed lifestyle, warm weather, outdoor activities and close-knit expatriate communities, although shopping, healthcare and entertainment can be more limited than in Kuala Lumpur. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, while learning basic Malay is helpful. Employees normally need an employment pass sponsored by the hotel, and approval must be completed before starting work. Requirements commonly include a valid passport, signed employment contract, qualifications or experience records and medical checks. Relocation planning should cover accommodation, transport, insurance, banking and local SIM access. Salaries are generally paid in Malaysian ringgit, and resort employers may offer staff housing, meals, transport or service benefits.