The Director of Business Development will lead commercial growth for Shangri-La’s Rasa Sayang Resort and Golden Sands Resort in Penang, developing revenue opportunities across leisure, corporate, meetings, events, wholesale and other market segments. The role typically requires a degree in business, hospitality, marketing or a related field, together with substantial hotel sales or business development experience, preferably at a senior management level. The successful candidate should understand Malaysian and international tourism markets, maintain strong relationships with travel partners and corporate clients, and be confident in negotiating commercial agreements. Shangri-La will expect strategic thinking, strong leadership, measurable sales results, excellent communication skills, market knowledge, and the ability to coordinate effectively with revenue, reservations, marketing and operational teams.
Shangri-La is a leading luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its properties generally focus on high-quality accommodation, dining, meetings, wellness and leisure experiences. In Malaysia, Shangri-La operates several well-established hotels and resorts, including Rasa Sayang Resort & Spa and Golden Sands Resort in Batu Ferringhi, Penang. These resorts serve both international and domestic travellers and are known for beachfront settings, family facilities, dining, events and upscale service. The company places strong emphasis on guest satisfaction, employee development, responsible business practices and long-term commercial performance.
Penang is a lively Malaysian island with strong opportunities in hotels, tourism, restaurants, healthcare, education, technology, shared services and international business. Batu Ferringhi is particularly popular for resort and hospitality careers, while George Town offers a broader urban lifestyle and a famous UNESCO-listed heritage area. The culture blends Malay, Chinese, Indian and international influences, reflected in its festivals, architecture and excellent street food. Living costs are generally lower than Kuala Lumpur or Singapore, although beachfront housing can be more expensive. Residents enjoy beaches, cafés, markets, heritage streets and easy access to hiking and mainland Malaysia. Foreign employees normally need employer sponsorship for a Malaysian Employment Pass, and the company generally coordinates the application and supporting documentation. Candidates should confirm eligibility, contract terms, tax obligations, accommodation and medical coverage before relocating. English is widely used in hotels, while Malay and Mandarin can be useful additional languages.
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