Assistant Director of Sales, RSR & GSH

Job Description

The Assistant Director of Sales, RSR & GSH is expected to support the hotel’s sales strategy, revenue growth and market development across relevant accounts, segments and distribution channels. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of the Malaysian and international travel markets, and proven account-management skills. The successful candidate should be commercially minded, confident in negotiations and presentations, and capable of building relationships with corporate clients, travel partners and group organisers. The role also requires leadership, target management, forecasting, sales reporting and close cooperation with revenue, reservations, events and operations teams. Flexibility, professionalism and a strong understanding of luxury guest service are essential.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality, personalised service and high-quality accommodation. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties commonly serve leisure travellers, corporate guests, groups and major events, with facilities that may include restaurants, spas, meeting venues and recreational amenities. The company places strong emphasis on guest satisfaction, service excellence, employee development and creating a welcoming environment for both guests and colleagues. In Malaysia, Shangri-La operates established luxury properties in destinations such as Kuala Lumpur, Penang and Sabah, offering opportunities in hotel operations, sales, food and beverage, events and corporate support.

Destination Guide

Malaysia is a multicultural country with opportunities in hotel sales, tourism, events, food and beverage, retail and corporate services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations offer a relaxed lifestyle, beaches, diving, nature and a strong international tourism community, while Kuala Lumpur provides broader career options and urban conveniences. Malay, Chinese and Indian influences shape the culture, with English widely used in business and hospitality. Living costs vary considerably; resort islands can be more expensive for imported goods and housing. Foreign employees generally need employer sponsorship for an Employment Pass, and the company normally handles the application and approval process before work begins. Candidates should confirm visa eligibility, contract terms, accommodation, insurance and relocation support. Malaysia has tropical weather year-round, so suitable clothing, healthcare planning and transport arrangements are important.