The Reservations Associate supports hotel reservations by handling telephone, email, and online booking enquiries, processing new reservations, amendments, cancellations, and special requests. Candidates typically need prior experience in hotel reservations, front office, or customer service, along with strong communication and organizational skills. Familiarity with hotel property-management and reservation systems is advantageous. The role requires accuracy, attention to detail, professional telephone etiquette, and the ability to explain room types, rates, packages, and policies clearly. Candidates are expected to deliver Shangri-La service standards, respond promptly, coordinate with other departments, protect guest information, and remain calm and helpful during busy periods. Shift work, including weekends and public holidays, may be required.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry, JEN, and Traders properties. The group is known for warm Asian hospitality, high service standards, comfortable accommodation, destination dining, wellness facilities, and meeting and event services. Shangri-La Singapore is a major luxury hotel located near Orchard Road, offering guestrooms, suites, restaurants, gardens, recreational facilities, and extensive conference spaces. Employees typically work in a multicultural environment where guest care, professionalism, teamwork, cultural awareness, and attention to detail are strongly valued. The company also provides opportunities to develop careers across hotel operations and its wider international network.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology, and healthcare. The culture is multicultural, with Chinese, Malay, Indian, and international influences reflected in food, festivals, languages, and everyday life. Residents enjoy efficient public transport, excellent safety, diverse dining, shopping, parks, and easy access to regional destinations. Living costs, especially rent, are relatively high, while public transport is affordable and reliable. Foreign employees generally need an employer-sponsored work pass; service roles may fall under the relevant Work Permit or S Pass requirements, depending on salary, qualifications, nationality, and sector rules. Employers usually guide successful candidates through the application process. Relocating workers should budget for accommodation, transport, healthcare, deposits, and daily expenses, and confirm pass eligibility before accepting an offer.
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