The Service Associate – Front Office (Guest Services Officer) welcomes guests, manages check-in and check-out, handles requests, provides information, coordinates with housekeeping and other departments, and helps resolve guest concerns professionally. Candidates should have hospitality or customer-service experience, good communication skills, a pleasant and confident personality, and strong attention to detail. The role typically requires flexibility to work rotating shifts, weekends, and public holidays. Familiarity with hotel systems, cash handling, and English is advantageous. Shangri-La expects candidates to demonstrate genuine hospitality, teamwork, reliability, cultural awareness, and the ability to remain calm and efficient in a busy luxury-hotel environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, and carefully designed guest experiences. Shangri-La properties commonly offer accommodation, dining, wellness, meeting, and leisure facilities, serving both business and vacation travelers. In the Philippines, the group operates prominent hotels and resorts, including properties in Manila, Cebu, and Boracay. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and strong emphasis on guest satisfaction. Front-office team members play an important role in representing the brand by creating a welcoming arrival, responding to guest needs, and ensuring a smooth stay from check-in through departure.
The Philippines is an archipelago with varied opportunities in tourism, hospitality, business-process services, healthcare, education, construction, and technology. Manila offers the broadest employment market, while Cebu, Boracay, Palawan, and other resort areas provide strong opportunities in hotels, restaurants, diving, and leisure services. Filipino culture is generally warm, family-oriented, community-minded, and English is widely used in workplaces. Lifestyle ranges from busy urban living to relaxed coastal communities, with affordable food and transport compared with many international destinations, although Manila traffic and housing costs can be challenging. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) employment visa; requirements can change, so official immigration guidance is essential. Candidates should budget for accommodation, medical insurance, deposits, and relocation costs, and confirm whether the employer provides staff housing, meals, transport, or service-charge benefits.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...