The Assistant Outlet Manager supports the daily operation of Shang Palace, ensuring excellent guest service, efficient restaurant administration, and compliance with Shangri-La standards. Requirements typically include a hospitality or business-related qualification, several years of experience in fine dining or hotel restaurants, strong knowledge of food and beverage service, and good English communication skills. The successful candidate is expected to supervise and coach colleagues, manage shifts, handle guest concerns professionally, coordinate with kitchen and support departments, monitor service quality and sales performance, and maintain high standards of hygiene, presentation, and customer satisfaction. Flexibility, leadership, attention to detail, and the ability to work weekends and holidays are important.
Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, residences, and restaurants across the world. The company operates under a service culture focused on warm Asian hospitality, refined guest experiences, and strong attention to detail. In the Philippines, Shangri-La properties include major city hotels and resort destinations, offering accommodation, dining, meetings, wellness, and leisure services. Shang Palace is the group’s Chinese fine-dining restaurant brand, recognized for Cantonese cuisine, elegant surroundings, and formal service. Employees typically work in an international environment with structured operational standards, training opportunities, and career paths across hotel departments and destinations. The exact benefits and compensation for this position depend on the property, experience, and the candidate’s employment package.
The Philippines is an archipelago with varied opportunities in hotels, restaurants, tourism, retail, business services, and technology. Major hospitality employment hubs include Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is generally welcoming, family-oriented, and sociable, with English widely used in workplaces. Lifestyle costs vary: Manila offers more career options but heavier traffic and higher rent, while resort islands provide a slower pace but fewer urban conveniences. New arrivals should consider housing, transport, healthcare, climate, and typhoon exposure. Foreign nationals normally need an employer-sponsored work permit and an appropriate employment visa, commonly a 9(g) pre-arranged employee visa; requirements can change, so confirmation with the employer and Philippine authorities is essential. Local salaries are generally paid in Philippine pesos, and relocation packages are role-dependent.
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