The Service Associate – F&B (Lobby Lounge) is responsible for welcoming guests, taking and serving food and beverage orders, preparing tables, processing bills, and maintaining excellent service standards in the hotel’s lobby lounge. Candidates should have hospitality or restaurant experience, good communication skills, a pleasant and professional manner, and the ability to work efficiently in a busy, multicultural environment. Knowledge of food and beverages, basic cashiering, grooming standards, and hygiene procedures is advantageous. The role requires flexibility to work shifts, weekends, and holidays, along with teamwork, attention to detail, and a genuine commitment to guest satisfaction.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, distinctive properties, and personalized guest experiences. Shangri-La hotels typically offer restaurants, lounges, wellness facilities, meeting spaces, and leisure amenities, serving both business and vacation travelers. In the Philippines, the company operates well-known properties in locations such as Manila, Cebu, and Boracay. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and sincere care for guests. Shangri-La also provides opportunities for hospitality training, career development, and movement between properties within its international network.
The Philippines is an archipelago with major employment centers in Luzon, Visayas, and Mindanao. Hospitality opportunities are strongest in Manila, Cebu, Boracay, Palawan, and other resort destinations, with roles in hotels, restaurants, tourism, events, and customer service. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and regional traditions. Island life may offer beaches, outdoor activities, lower living costs, and a relaxed lifestyle, although Manila is busier and more expensive. English is widely used in workplaces, making adjustment easier for many foreign professionals. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) work visa; requirements can change, so official Philippine immigration guidance should be checked. Relocating staff should plan for housing, health insurance, transport, humidity, and differences in infrastructure between urban and remote islands.
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