The Service Associate – Front Office welcomes guests, handles check-in and check-out, manages reservations and payments, responds to enquiries, and coordinates with housekeeping and other departments. Candidates should ideally have hospitality or customer-service experience, good communication skills, a professional appearance, basic computer knowledge, and strong attention to detail. Previous hotel front-office experience is an advantage, although motivated entry-level applicants may also be considered. The role requires flexibility to work rotating shifts, weekends, and holidays. Shangri-La expects a warm, guest-focused attitude, cultural awareness, reliability, discretion, and the ability to remain calm and helpful in a busy luxury-hotel environment.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group established in 1971. It operates hotels, resorts, and related hospitality properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for its personalized service, comfortable surroundings, and the Asian-inspired spirit of hospitality reflected in its Shangri-La brand. Philippine properties typically serve leisure travelers, business guests, families, and international visitors, with departments covering accommodation, restaurants, events, wellness, and recreation. Employees generally work in a structured, service-oriented environment with opportunities for training and career development. Benefits and working conditions vary by property, position, and employment contract, but may include service charge, meals, uniforms, insurance, leave benefits, and staff accommodation or transportation in selected locations.
The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels and resorts regularly recruit front-office staff, restaurant employees, housekeepers, spa workers, and supervisors, especially during peak tourism seasons. Filipino culture is warm, family-oriented, and generally welcoming to international colleagues; English is widely used in hotels and business settings. Lifestyle varies from busy urban living to relaxed beach communities, with generally affordable food and services but higher costs in major resort areas. Foreign employees normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employment visa. A tourist visa does not authorize employment. Relocating staff should confirm accommodation, medical cover, transport, tax obligations, contract terms, and visa sponsorship directly with Shangri-La before arrival.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...