The Service Manager – F&B is expected to lead daily food and beverage operations, maintain high service standards, supervise and coach restaurant colleagues, manage guest satisfaction, support revenue and cost controls, and ensure compliance with hygiene, safety and Shangri-La operating procedures. Candidates should have several years of experience in hotel or restaurant food and beverage operations, including supervisory or management responsibility. Strong communication, leadership and problem-solving skills are essential, along with a customer-focused attitude, sound knowledge of service standards and the ability to work shifts, weekends and public holidays. Experience in an international luxury hotel and relevant hospitality qualifications would be advantageous.
Shangri-La Hotels and Resorts is an international luxury hospitality group founded in Hong Kong and recognised for personalised service, comfortable accommodation and Asian-inspired hospitality. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other markets. Shangri-La properties typically offer accommodation, restaurants and bars, meeting facilities, wellness services and leisure experiences. The company places strong emphasis on guest care, operational excellence, colleague development and responsible business practices. In Malaysia, its hotels and resorts serve business travellers, leisure guests, families and events customers, providing opportunities across food and beverage, rooms, culinary, engineering, finance and management. Employment conditions and benefits vary by property, role and experience.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, with resorts and hotels frequently recruiting in food and beverage, rooms, culinary and guest services. The culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with excellent cuisine and generally welcoming communities. Lifestyle choices range from busy city living to relaxed beach life on islands such as Langkawi, Penang and the Perhentian Islands. Costs are usually lower than in many major international cities, though resort locations can be seasonal. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle the relevant approvals before work begins. Applicants should confirm visa, medical, tax and accommodation arrangements directly with the employer. Malaysia’s tropical climate, transport links and English use in tourism can make relocation relatively accessible.
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