The Waiter/Waitress is responsible for welcoming guests, taking food and beverage orders, serving meals professionally, and ensuring excellent dining experiences in line with Shangri-La standards. Candidates should have previous experience in a hotel or quality restaurant, good knowledge of service procedures, and strong communication skills in English. Additional language skills are an advantage. The role requires a friendly, well-groomed, energetic, and guest-focused attitude, along with the ability to work under pressure, handle payments accurately, cooperate with colleagues, and work flexible shifts, including weekends and public holidays. Knowledge of food safety and menu items is expected.
Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, Africa, and North America. The company is known for refined service, comfortable surroundings, and its welcoming approach to guests, reflected in the Shangri-La brand promise of heartfelt hospitality. Its UAE properties serve leisure travelers, business guests, families, and large events, with departments covering accommodation, restaurants, banquets, wellness, and guest services. Employees typically work in multicultural teams and receive structured operational training. Depending on the property and contract, benefits may include staff accommodation or housing support, meals, transportation, medical insurance, annual leave, and travel-related benefits. Exact terms vary by position, location, and employment package.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah. Hospitality offers many opportunities in luxury hotels, restaurants, resorts, catering, and events, especially for candidates with customer-service experience and good English. The culture combines Islamic traditions with a highly international lifestyle; modest dress and respectful behavior are important in public and during Ramadan. Life is modern and convenient, with excellent transport, shopping, beaches, and desert activities, although summer heat is intense and living costs can be high. Most overseas employees require employer-sponsored residence and work visas. Employers generally arrange medical checks, permits, and sometimes accommodation or transport. New arrivals should verify salary, service charge, working hours, accommodation, insurance, and contract conditions before relocating.
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