Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas, back-of-house spaces and linen services meet Shangri-La’s luxury standards. Requirements typically include several years of hotel housekeeping experience, preferably in a supervisory or executive role, strong knowledge of cleaning, hygiene, laundry and safety procedures, and experience managing multicultural teams. The successful candidate should demonstrate excellent organization, leadership, communication and budgeting skills, while maintaining high service standards and controlling costs. Flexibility, attention to detail, hands-on management and the ability to respond calmly to guest feedback are essential. Knowledge of hotel operating systems and relevant Malaysian regulations is advantageous.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognized for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities and personalized guest service. Its Malaysian portfolio includes luxury city hotels and resort properties in destinations such as Kuala Lumpur, Penang, Sabah and Sarawak. Shangri-La typically provides structured operating standards, professional development opportunities and a multicultural working environment. Benefits for senior hotel employees may include service charge, accommodation or housing support, meals, medical coverage, annual leave and relocation assistance, depending on the property and employment contract.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, wellness and events, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations provide a relaxed lifestyle, tropical beaches, outdoor activities and strong multicultural influences combining Malay, Chinese, Indian and Indigenous traditions. Living costs vary: resort islands may be more expensive for imported goods, while staff accommodation can reduce expenses. Malaysia is generally welcoming to international hospitality professionals, though employers normally must sponsor an Employment Pass before work begins. Applicants should confirm qualifications, contract terms, accommodation, transport, medical coverage and service-charge arrangements. English is widely used in hotels, while Malay is the national language. Relocating staff should arrange passport validity, authenticated documents, health checks and suitable insurance, and research monsoon seasons and transport connections before moving.