The Service Leader/Executive - Learning & Development supports the planning, delivery and evaluation of employee training at Shangri-La. Typical requirements include a diploma or degree in hospitality, human resources, training or a related field, experience in hotel operations or learning and development, strong communication skills and confidence presenting to groups. The candidate is expected to coordinate induction programmes, maintain training records, support departmental trainers, assess learning needs and help ensure compliance with company standards. A professional, organised and approachable manner is essential, together with good computer skills, teamwork and the ability to work in a multicultural hotel environment. Knowledge of Malaysian hospitality practices and relevant training certifications would be advantageous.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, meetings and wellness. Its Malaysian properties serve both leisure and business travellers and typically offer structured career development, staff training and opportunities to work in multicultural teams. Shangri-La places strong emphasis on service excellence, employee engagement and consistent operating standards. Depending on the property, benefits may include staff meals, uniforms, medical coverage, accommodation or transport support, and hotel privileges. Exact benefits and working conditions vary by location, seniority and employment contract.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Its island lifestyle ranges from Langkawi’s beaches and relaxed pace to Penang’s heritage, food culture and busy urban communities. Malaysia is culturally diverse, with Malay, Chinese, Indian and Indigenous traditions reflected in festivals, cuisine and everyday life. Living costs are generally moderate, although popular resort islands can be more expensive and seasonal. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration and related authorities before starting work. Candidates should confirm accommodation, medical cover, transport, taxes and contract terms. English is widely used in hotels, while Malay is the national language. Reliable flights and ferries connect most major islands to mainland cities.
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