The Floor Supervisor oversees daily restaurant operations, ensuring efficient service, high guest satisfaction and compliance with Shangri-La standards. Requirements typically include previous experience in hotel or restaurant service, good knowledge of food and beverage operations, strong communication skills and the ability to supervise a team. Candidates should be customer-focused, organised, calm under pressure and comfortable working shifts, weekends and public holidays. Responsibilities may include allocating duties, monitoring service quality, handling guest concerns, coordinating with the kitchen, managing opening and closing procedures, and supporting staff training. Fluency in English is generally expected; additional languages and hospitality qualifications are advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and event experiences. Shangri-La Singapore is a leading luxury hotel set within landscaped gardens near Orchard Road. It offers guest rooms and suites, restaurants, bars, meeting facilities, recreational amenities and extensive service operations. Employees work in a multicultural environment with opportunities to develop careers across hotel departments and international properties. The company places strong emphasis on guest care, service standards, teamwork, professional conduct and learning and development.
Singapore is a modern island city-state with strong employment opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Its culture combines Chinese, Malay, Indian and international influences, reflected in food, festivals and everyday life. The city is clean, safe and highly connected, with excellent public transport, reliable services and a busy urban lifestyle. Housing can be expensive, particularly near central areas, so many workers share accommodation or live in neighbourhoods farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on salary, qualifications and occupation. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, deposits, healthcare and daily expenses, and confirm accommodation and visa arrangements before relocating.
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