The Reservations Associate manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hospitality, hotel reservations or customer-service experience, strong communication skills and good computer literacy. Familiarity with Opera or another property-management system is advantageous. The role requires accurate data entry, knowledge of room types, rates and promotions, and the ability to explain hotel facilities clearly. Shangri-La expects a professional, service-focused attitude, attention to detail, teamwork and flexibility for rotating shifts, weekends and public holidays. Fluency in English is essential; additional languages and experience with international guests are useful.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Asian-inspired approach to warm, personalised service and operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Hotel Singapore is a well-established luxury property set near Orchard Road, with extensive guest rooms, suites, dining venues, meeting facilities, landscaped grounds and wellness amenities. Employees typically work in a multicultural environment serving leisure travellers, business guests and events. The company places strong emphasis on guest satisfaction, service standards, teamwork and career development, making reservations roles suitable for candidates seeking experience in international luxury hospitality.
Singapore is a compact, highly connected island city-state with opportunities in hotels, tourism, aviation, restaurants, finance, technology and healthcare. Hospitality jobs are commonly available in reservations, front office, food and beverage, housekeeping and events, particularly in central districts and resort areas. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle options include excellent public transport, diverse food, shopping, beaches and green spaces, although housing and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on salary, qualifications and occupation; approval is handled through Singapore’s Ministry of Manpower. New arrivals should secure a written offer, confirm pass eligibility, budget for accommodation and healthcare, and understand employment conditions before relocating.
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