Duty Manager

Job Description

The Duty Manager supports the daily operation of the hotel, ensuring guests receive efficient, courteous service across front office and other departments. Requirements usually include a hospitality or business-related qualification, several years of hotel experience, strong communication skills, and confidence handling guest concerns and operational decisions. The successful candidate is expected to lead shifts, coordinate departments, monitor service standards, manage complaints, assist with emergencies, and maintain accurate reports. Flexibility is essential, as the role commonly involves rotating shifts, weekends, and public holidays. Experience with hotel systems, staff supervision, and luxury-service standards would be advantageous.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, extensive facilities, and strong guest-focused operations. In the Philippines, Shangri-La operates prominent resorts and hotels, including properties in Cebu, Boracay, and Manila. Employees typically work in a multicultural environment with structured training, internal career opportunities, and established service procedures. Depending on the property and employment package, benefits may include service charge, meals, uniforms, medical coverage, staff accommodation or allowances, and discounted stays. The company generally looks for dependable, polished professionals who can create memorable guest experiences while working effectively in busy resort or city-hotel settings.

Destination Guide

The Philippines offers hospitality opportunities throughout Cebu, Boracay, Palawan, Bohol, Manila, and other tourism centers. Resort jobs are common in front office, food and beverage, housekeeping, engineering, recreation, and guest relations, with stronger seasonal demand in beach destinations. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in hotels and business settings. Lifestyle varies from lively urban living in Manila and Cebu to a slower, outdoor-focused routine in island resorts. Employees should expect warm weather, variable transport, and occasional typhoons, especially during the rainy season. Foreign applicants normally need employer sponsorship and the appropriate work permit or Alien Employment Permit; tourist status does not authorize employment. Relocating staff should confirm accommodation, medical insurance, tax arrangements, and return travel with the employer. Local hires generally have a simpler process, while expatriates should secure documents before starting work.