The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and night audit activities. Requirements typically include a degree or diploma in hospitality management, several years of front-office experience, and previous supervisory experience in an upscale or international hotel. The successful candidate should have strong English communication skills, sound knowledge of hotel systems, and the ability to handle guest concerns professionally. Shangri-La expects a polished, service-focused leader who can coach colleagues, coordinate effectively with other departments, maintain brand standards, manage busy operations and remain calm when resolving complaints or operational issues.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its brands include Shangri-La, Shangri-La Resorts, Traders and Kerry Hotels. The group is known for warm Asian hospitality, high service standards and a strong focus on personalized guest experiences. In the Philippines, Shangri-La properties are established in destinations such as Manila, Cebu and Boracay, serving business travelers, holidaymakers and large events. Employees generally work in structured, multicultural environments with formal operating procedures, training opportunities and opportunities for career development. Benefits and service-charge arrangements vary by property and employment contract.
The Philippines offers hotel and tourism opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations. Front-office professionals can find work in luxury hotels, beach resorts, casinos, serviced residences and cruise-related businesses. Filipino culture is welcoming, family-oriented and strongly influenced by Spanish, American and Southeast Asian traditions; English is widely used in hospitality. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace on islands such as Boracay or Palawan. Rent, transport and daily costs are generally lower than in many international hotel markets, although prime resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipinos can relocate domestically without immigration formalities. Candidates should confirm salary, accommodation, service charge, healthcare and relocation support before accepting an offer.
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