The Service Associate – F&B (Lobby Lounge) supports daily lounge operations by welcoming guests, taking orders, serving food and beverages, clearing tables, processing bills, and maintaining high standards of cleanliness and presentation. Candidates should have customer-service experience, preferably in a hotel, restaurant, or hospitality environment. Good communication skills, a pleasant attitude, attention to detail, basic product knowledge, and the ability to work efficiently during busy periods are expected. Flexibility for rotating shifts, weekends, and holidays is required. Familiarity with point-of-sale systems and food-safety practices is an advantage.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders Hotels. The group is known for attentive service, refined facilities, cultural hospitality, and strong guest-experience standards. In the Philippines, Shangri-La operates well-established properties in destinations such as Manila, Cebu, and Boracay. Employees may work in guest services, food and beverage, rooms, culinary operations, wellness, engineering, or corporate functions. The company typically values professionalism, teamwork, grooming, service awareness, and continuous learning, while offering opportunities to develop within an international hotel environment.
The Philippines offers hospitality opportunities across Manila and major island destinations including Cebu, Boracay, Palawan, Bohol, and Siargao. Hotels, resorts, restaurants, cruise services, diving businesses, and tourism companies regularly recruit service, culinary, housekeeping, and guest-relations staff. Filipino culture is warm, family-oriented, community-minded, and strongly influenced by local traditions and English-language education. Island living can provide beautiful beaches, outdoor activities, and a relaxed social atmosphere, although transport, internet reliability, and living costs vary by destination. Foreign nationals generally need an employer-sponsored work permit and appropriate visa before starting employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Relocating candidates should budget for accommodation, healthcare, transportation, and document processing, and verify whether staff housing, meals, airfare, or medical benefits are included in the employment offer.
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