The Service Associate – F&B is responsible for welcoming guests, taking and serving orders, setting and clearing tables, presenting bills, processing payments, and maintaining high standards of cleanliness and service in Shang Palace. Applicants should have hospitality or restaurant experience, good communication skills, a pleasant and professional manner, and the ability to work efficiently in a fast-paced environment. Knowledge of food and beverage service, menu items, and basic safety and hygiene procedures is advantageous. The successful candidate is expected to deliver attentive, personalized service, cooperate with colleagues, follow Shangri-La standards, and work flexible shifts, including weekends and public holidays.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high-quality accommodation, premium dining, and attentive guest service. Its Philippine properties provide full-service facilities, including restaurants, function spaces, wellness amenities, and business services. Shangri-La places strong emphasis on service excellence, professional development, teamwork, and creating memorable experiences for guests. Employees typically work in multicultural environments and are expected to demonstrate courtesy, reliability, grooming, and attention to detail. Shang Palace, the group’s signature Chinese restaurant concept, focuses on refined Cantonese cuisine, elegant surroundings, and polished table service.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers, with demand for restaurant, hotel, resort, and customer-service workers. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, Spanish history, and global connections. Lifestyle varies from busy urban living to relaxed island communities, with generally warm weather, affordable local food, and active social life. Major cities offer better transport, healthcare, and career progression, while resort areas provide a more scenic but seasonal lifestyle. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and government registrations. Relocation costs, accommodation, transport, medical coverage, and tax arrangements should be confirmed with the employer before accepting an offer.
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